AI Service Support
AI
Online · Team available
Verified equipment guidance · No clinical advice
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Hi! Welcome to Phoenix Support. How can we assist you today?
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Repair / Service Equipment
Diagnose equipment and create a service case
Check Existing Complaint
View live case status and engineer visit
Order Support
Track dispatch, courier, and delivery
Buy Consumables
Request probes, sensors, and accessories
Find the Right Product
Match your requirement to the catalogue
New NICU / Project Enquiry
Plan a new unit, expansion, or upgrade
Talk to Support Agent
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